Who we are
Innovatix Systems (“Innovatix,” “we,” “us,” or “our”) is an enterprise software company. This policy applies to our marketing website, our client portal, and the services we provide to clients. If you have any questions, contact us at support@innovatixmarketing.com.
Information we collect
Information you provide
- Contact and inquiry details — when you submit a form or book a consultation: your name, business email, phone number, company, job title, and the details you choose to share about your project (service interest, project description, budget range, and desired timeline).
- Client account information — if you are a client using our portal: your account email, organization, and the projects, files, messages, approvals, and invoices associated with your engagement.
- Communications — the content of emails, messages, and support requests you send us.
Information collected automatically
- Usage and device data — pages viewed, referring URL, and general device/browser information, used to operate and improve the site.
- Marketing attribution — campaign parameters (for example UTM tags) and the landing page you arrived on, so we understand how people find us.
- Security signals — we derive a hashed identifier from your IP address to prevent spam and abuse of our forms. We do not use it to profile you.
We do not store full payment-card numbers. Card payments are processed by our payment provider; we receive only the confirmation and status needed to manage your invoices.
How we use your information
- Respond to your inquiry, schedule consultations, and provide quotes and proposals.
- Deliver, operate, secure, and support our services and client portal.
- Send service and transactional communications (for example project updates, approvals, and invoices).
- Measure and improve our website and marketing, and prevent fraud and abuse.
- Comply with legal obligations and enforce our agreements.
Our legal bases (where applicable) are your consent, the performance of a contract with you, our legitimate interests in operating and securing our business, and compliance with law.
How we share information
We do not sell your personal information. We share it only with service providers that help us operate — such as cloud hosting, email delivery, payment processing, scheduling, and analytics — under agreements that limit their use of the data to providing those services. We may also disclose information where required by law, to protect our rights and safety, or in connection with a business transfer.
Cookies and analytics
We use cookies and similar technologies to run the site, remember preferences, and measure traffic. You can control cookies through your browser settings. For details, see our Cookie Policy.
Data retention
We keep personal information only as long as needed for the purposes above — to respond to your inquiry, deliver services, meet legal and accounting requirements, and maintain security records — after which we delete or anonymize it.
Security
We protect information with measures appropriate to its sensitivity, including access controls, tenant isolation, audit logging, malware scanning of uploaded files, encrypted transport, and least-privilege access. No system is perfectly secure, but security is a core part of how we build.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise any of these, email support@innovatixmarketing.com and we will respond as required by applicable law. You can unsubscribe from marketing emails at any time using the link in the message.
International users
We are based in the United States and process information there. If you contact us from another country, you consent to that processing, and we apply the protections described in this policy.
Children’s privacy
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the effective date above and, for material changes, provide a more prominent notice.
Contact us
Questions about this policy or your information? Email support@innovatixmarketing.com.